Property Insurers: Are you eyeing for a data based competitive advantage?
Property and casualty (P&C) insurance represents $1.6 trillion in premiums (about one-third of the insurance industry). Industry reports state that the Homeowners’ Insurance segment alone is $105.7bn in 2020.
The insurance industry is evolving. Property and casualty insurance now benefit from risk models that analyze huge and diverse data sets. New data source influencers are emerging in the insurance industry, with the hope to provide the most comprehensive and accurate assessment of a property. Comprehensive address, parcel and building information; current and historical owners, deeds and tax assessments; precise valuations are some of the data types that are typically gathered.
Many times data is generated during the processes that consist of a reinsurance contract. One normal path for the data flow of a reinsurer is that it begins with pricing. The goal is to analyze the risk and develop pricing estimates. A complete understanding of the property risk exposure of a cedant portfolio is important for both reinsurers and primary carriers to adequately price and negotiate risk.
Data brings operational efficiency
With Property Imagery, insurers now have a virtual way to closely view personal or commercial property and can easily validate property characteristics without leaving their desks. For customers this offers an ease to do business as they no longer have to answer a seemingly endless list of questions. On the other hand, for the underwriters and agents, this means increased efficiency at point-of-sale.
At the time of obtaining the insurance coverage, the owners may optimistically overestimate the roof condition or brokers seem to be comfortable offering their best estimate for the total square footage. Advanced imagery based data producers are making it more efficient to determine the condition and characteristics of a roof and accurately state square footage and many other features so underwriters can accurately price the risk.
One of the focus areas for P&C insurers has been to increase automation of the underwriting process. Straight-through processing is an automated process done purely through electronic transfers with no manual intervention involved. Many insurers have been working on increasing the percentage of business that can be achieved through straight through processing (STP). However, the homeowners line still has low percentage of STP due to its complexity and need for significant data. Since the property characteristics make up an important portion of the data, the solutions that provide more granular data for pre-fill can contribute to increased STP rates.
When insurance adjusters inspect a roof, it is a time consuming and potentially dangerous endeavor and imaging is increasingly being used as a valid option. When hail and wind events happen, image data can tell the insurance carrier which properties were impacted so they can deploy resources to the right areas and quickly estimate the cost of roof claims. In such instances how quickly accurate data becomes affordably available post events has direct impact on the carrier’s bottom-line.
New Frontiers of Property Data
Insurers are increasingly competing based on internal and external sources of data. In case of personal and commercial property insurance, the decision makers having more and better property details is becoming a competitive edge for the carriers. It is also important for the carriers to stay up to date on the known attributes and strive to obtain the new attributes as they become available.
Insurtech has accelerated the upgrading and transformation of the insurance industry. Using technological applications from various industries, the insurance industry has blazed a new trail in technology driven development. Property data from aerial imagery is not an exception. More advanced solutions are able to provide a lot more physical attributes attached to a property at a lot more economical scale. The successful Insurtech innovators are continuously pushing the envelope to produce new property attributes that have never been available before. Some of them are also able to offer such data in bulk in the form of a database so their insurance / reinsurance client carriers can bounce off the risk against such database without compromising their data privacy.
In general, there are 4 dimensions of improving on the property physical details to stay profitable and competitive in the insurance marketplace.
It is recommended that the property physical attributes data providers need to be evaluated on each of these four dimensions.
- Innovation – Are they persistently investing in research and development to add new attributes that were never available in the industry? For example, can they provide the height of a nearby tree and its distance from the property?
- Confidence – How accurate are the attributes? Are they measured based on 2D or 3D images? Can they provide attributes like the number of floors and total volume? How accurate are they in stating square footage for the property in question?
- Relevance – Canthey make accurate damage assessment data available to the claims team post events? How frequently can they provide updates to the property attributes? Also, can the claims team assess any roof damage in the form of missing shingles or presence of tarp on the roof based on the updates?
- Cost effectiveness – Are they too pricey? For example, can they provide data for thousands of properties within reasonable cost?
Personal and Commercial Property insurers are finding it increasingly important to use newly produced accurate attributes for the property risks of their interest. They are rapidly making such data an essential part of their workflows and decision making. The landscape of property claims and underwriting is becoming a lot more data driven and competitive based on the carrier’s ability to leverage newly available sources of accurate data. Only the innovation driven data produces in the property data space who have advantage on multiple dimensions can create win-win for them and (re)insurance carriers.
About the Authors:
Dr. Upendra Belhe is a President of Belhe analytics advisory, helping businesses on how to drive business outcomes through data driven insights. He serves as independent board advisor to GEOX.
Guy Attar is a Co-founder & Executive Chairman of GEOX, the provider of most accurate property data for the Insurance and Real Estate industries. He manages GEOX business relationships with partners and customers.